Who is responsible for personal data
CLOUDHALE TECHNOLOGIES INDIA PRIVATE LIMITED is responsible for the personal information collected through this store.
Information used
- Identity and contact information such as name, email address, telephone number, and account details.
- Billing and delivery addresses, cart contents, checkout selections, order records, invoices, returns, refunds, and support messages.
- Payment status and provider references. Cloudhale support must never request a UPI PIN, OTP, banking password, or complete card credentials.
- Device, browser, session, security, fraud-prevention, and essential preference signals needed to operate and protect the storefront.
Why information is used
Information may be used to operate carts and accounts, calculate checkout, process and fulfil orders, provide invoices and updates, handle cancellations or returns, answer support requests, prevent fraud, secure the service, and meet tax, accounting, and legal obligations. Optional marketing must use a separate lawful choice where required.
Service providers and retention
Only information needed for a task should be shared with relevant providers, which may include commerce infrastructure, hosting, payments, logistics, transactional messaging, customer support, fraud prevention, professional advisers, and authorities where legally required.
Choices, requests, and security
Reasonable security controls must be used, but no system should be described as completely secure.
Children and policy updates
Material changes to this policy will be published with an updated effective date and, where appropriate, a short summary.