Consumer-law remedies
Cloudhale must not refuse an applicable return or refund where goods are defective, deficient, spurious, incorrect, materially misdescribed, not of the advertised characteristics, or delivered late from a stated schedule for reasons within its control. Statutory rights are not reduced by a commercial return window.
Change-of-mind returns
A change-of-mind return is available only when the product page and order record explicitly say so. Please check the product page and your order details to confirm whether a change-of-mind return is available.
Cancellation
A customer may request cancellation while the fulfilment workflow still permits it. After dispatch, the applicable return process may be required. A cancellation charge must not be imposed on a customer unless a similar charge is borne by Cloudhale when it cancels unilaterally, as applicable.
How a return is handled
Wrong, damaged, or misdescribed items may require clear package and product photographs, but evidence requirements must remain reasonable.
Refunds and exchanges
An exchange depends on live inventory. An accepted refund should be issued to the original payment method or, for a payment method such as Cash on Delivery, through a secure agreed method.